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Refund & Privacy Policy

Refund & Privacy Policy
Effective Date: July 2026


At AXE-O, we are committed to providing every guest with a safe, enjoyable, and memorable axe-throwing experience. This Refund & Privacy Policy explains how bookings, cancellations, refunds, and personal information are handled when you visit our website or book an experience with us.


By using our website or making a booking, you agree to the terms outlined below.

 


Refund & Cancellation Policy


Booking Confirmation


Your booking is confirmed once payment has been successfully received. A confirmation email will be sent to the email address provided during the booking process.


Please ensure all booking information is accurate before completing your reservation.

 


Cancellation Policy


We understand that plans can change.

 

  • Cancellations made 48 hours or more before your scheduled booking may be eligible for a full refund or booking credit.

  • Cancellations made within 48 hours of the scheduled session may not qualify for a refund.

  • No-shows are generally non-refundable.

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Refunds and credits remain at the sole discretion of AXE-O and may vary depending on the circumstances.

 


Rescheduling


Need to change your booking?


Where possible, bookings may be rescheduled if sufficient notice is provided before your scheduled session.


Please contact us as early as possible and we will do our best to accommodate your request.

 


Group & Corporate Bookings


Corporate events, birthday parties, bachelor parties, bachelorette parties, and large group bookings may be subject to separate cancellation and payment terms.


Any specific booking conditions will be communicated during the booking process or quotation stage.

 


Late Arrivals


Please arrive at least 15 minutes before your booking time.


Late arrivals may reduce your allocated playing time. If arrival is excessively late, your booking may be cancelled without refund if it affects other scheduled sessions.

 


Safety Refusal


The safety of our guests and staff is our highest priority.


AXE-O reserves the right to refuse participation without refund where guests:

 

  • Appear intoxicated or under the influence of drugs.

  • Behave aggressively or unsafely.

  • Refuse to follow safety instructions.

  • Fail to comply with venue rules.

 


Venue Closure


Should AXE-O need to cancel a booking due to unforeseen circumstances, venue issues, or events beyond our control, customers will be offered either:

 

  • A full refund, or

  • An alternative booking date.

 


Privacy Policy


Information We Collect


When you use our website or make a booking, we may collect:

 

  • Full name

  • Email address

  • Telephone number

  • Booking details

  • Payment information (processed securely through trusted payment providers)

  • IP address

  • Browser and device information

  • Website usage information


We only collect information necessary to provide our services.

 


How We Use Your Information


Your information helps us:

 

  • Process bookings

  • Confirm reservations

  • Communicate important booking updates

  • Provide customer support

  • Improve our website and services

  • Prevent fraud

  • Meet legal obligations

  • Respond to enquiries


Where permission has been provided, we may occasionally send promotional offers or updates. You may unsubscribe at any time.

 


Payment Security


AXE-O does not store your full payment card information.


Payments are securely processed through trusted third-party payment providers using encrypted connections.

 


Cookies


Our website uses cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyse website traffic

  • Enhance your browsing experience


Most browsers allow you to disable cookies, although certain website features may not function correctly.

 


Third-Party Services


We may use trusted service providers for:

  • Online bookings

  • Website hosting

  • Payment processing

  • Analytics

  • Customer communication

  • Marketing services


These providers only receive information necessary to perform their services and are required to safeguard your information.

 


Data Protection


We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.


While every effort is made to secure your information, no online transmission or storage system can be guaranteed to be 100% secure.

 


Your Privacy Rights


You may request to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion where legally permitted.

  • Withdraw marketing consent.

  • Ask questions about how your information is used.


We will respond to requests within a reasonable timeframe.

 


Information Retention


Personal information is retained only for as long as necessary to:

  • Provide our services.

  • Meet legal and accounting obligations.

  • Resolve disputes.

  • Enforce our agreements.

 


Children's Privacy


Children participating in AXE-O experiences must be supervised where required and comply with our venue rules.


We do not knowingly collect personal information from children without appropriate consent where required.

 


Changes to This Policy


AXE-O may update this Refund & Privacy Policy from time to time.


The latest version will always be published on this page. Continued use of our website constitutes acceptance of any updates.

 


Contact AXE-O


If you have any questions regarding bookings, cancellations, refunds, or your personal information, please contact us through the contact details provided on our website.


Our team will be happy to assist you.

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